First off, let us say thank you for being our customer and choosing to support a high-street business. We work incredibly hard to provide a first-class customer service to each and every one of our customers - whether this is your first or tenth order, we guarantee that you'll receive the same high quality service each and every time!
As a small, independent, bricks-and-mortar store, we do everything we can to ensure that we compete with the online-only sellers, and we believe a first-class customer service is the best way to achieve that.
One of the biggest aspects of competing with online giants is establishing an online presence and demonstrating to other potential customers that we can be trusted. As such, we really appreciate it when people like you take a moment to leave us a review and let us know how our customer service worked out.
Please try to keep in mind that we're openly asking for your feedback about the whole customer service experience we are offering. If you have any reason to be displeased with your service (maybe you didn't receive your order, or maybe it wasn't what you expected) please try to reach out to us in the first instance.
If after doing so, you wish to leave a review then we'd welcome it - as it means your review will be about the entire customer experience, rather than based on our delivery partner's inability to deliver your item.
If you are an Amazon customer, you can leave feedback on Amazon, you visit your Order History page and click "Leave Seller Feedback".
If you are an OnBuy customer, you can leave feedback on OnBuy, via your customer order history page.
Everyone is welcome to leave us feedback on TrustPilot, although only verified reviews will be displayed (you'll need your order number to verify your review).